Section: Government & Agencies

COMMUNITIES AND LOCAL GOVERNMENT

Communities and Local Government sets policy on local government, housing, urban regeneration, planning and fire and rescue.

It has a remit to create thriving, sustainable, vibrant communities that improve everyone's quality of life.

To achieve this it aims to:

• build more and better homes - and reducing homelessness;
• improve local public services;
• regenerate areas to create more jobs;
• work to produce a sustainable environment; and
• tackle antisocial behaviour and extremism.

Contact Details

Tel: 0303 444 0000

www.communities.gov.uk

HOMES AND COMMUNITIES AGENCY

The Homes and Communities Agency (HCA) is the national housing and regeneration delivery agency for England.

It is a non-departmental public body and its sponsor government department is Communities and Local Government.

It provides funding for affordable housing and brings land back into productive use.

It also has a key role to play in regenerating communities, with an emphasis on ensuring all relevant decisions are made as locally as possible.

Contact Details

Tel: 0300 1234 500

mail@homesandcommunities.co.uk

www.homesandcommunities.co.uk

HOUSING OMBUDSMAN SERVICE

Responsible for investigating complaints about housing associations and registered private sector landlords.

www.ihos.org.uk

LOCAL GOVERNMENT OMBUDSMAN SERVICE

Investigates complaints and publishes reports on findings about councils and other bodies.

www.lgo.org.uk

RACE EQUALITY FOUNDATION

Works to improve services for black and minority ethnic communities in the social housing sector.

www.raceequalityfoundation.org.uk

TENANT SERVICES AUTHORITY (TSA)

The TSA was created by the Housing and Regeneration Act 2008. It has powers to regulate social housing providers.

Its remit is more extensive than the regulatory role of the Housing Corporation - which it replaced - with a key role of 'tenant protection'.

The TSA has explicit powers to set standards for social housing provision - particularly around key areas such as tenancy terms, rents, tenant involvement, viability and contributions to sustainable communities.

Contact Details

Tel: 0845 230 7000

enquiries@tsa.gsx.gov.uk

www.tenantservicesauthority.org

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