Ombudsman launches Call for Evidence for new report on 'repairing trust' in housing maintenance
Posted 01.08.24
Housing Ombudsman Service: Further reading
The Housing Ombudsman has launched its latest 'Call for Evidence' to inform its next Spotlight report, titled 'Repairing Trust', which will explore common issues in housing maintenance.
This follows an unprecedented rise in complaints relating to disrepair, combined with increasing costs and skills shortages. In many cases, this is significantly impacting upon residents' safety in their homes.
The report will highlight some of the positive changes landlords have made to rise to the maintenance challenge and support landlords prepare for the introduction of Awaab's Law, which will for the first time set statutory repair timescales and record-keeping requirements.
The investigation report will also examine the complex relationships between landlords, contractors and residents, with a particular focus on accountability, roles, and responsibilities.
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