Independent review ordered by Ombudsman makes 15 recommendations to tackle damp and mould failings
Posted 25.04.24
Housing Ombudsman Service: Further reading
An independent review ordered by the Ombudsman into how Orbit Group has handled damp and mould has made 15 recommendations to the landlord.
The review was independent of both the Ombudsman and the landlord, and is one of the first uses of the Ombudsman's new powers under the Social Housing Regulation Act to order wider reviews into a landlords policy, practice and root causes of complaints.
The power to make a wider order goes beyond providing redress on individual complaints and extends fairness and protection to other residents.
The review involved 7 cases of damp and mould where the Ombudsman had found maladministration, including severe maladministration.
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