Housing Ombudsman's Complaint Handling Code becomes statutory
Posted 08.02.24
Housing Ombudsman Service: Further reading
The Housing Ombudsman and the Local Government and Social Care Ombudsman have launched their aligned Complaint Handling Codes.
Following the Social Housing (Regulation) Act, the Housing Ombudsman's Code will become statutory from 1st April 2024, providing a single, robust set of standards for complaints procedures to be accessible, fair and efficient.
There will be a legal duty placed on the Ombudsman to monitor compliance with the Code, regardless of whether it receives individual complaints from residents about a landlord. For the first time, this means landlords will need to submit their self-assessment annually to the Ombudsman at the same time as their Tenant Satisfaction Measures.
The self-assessment must also be published on their websites so that residents are able to easily access it.
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