Vulnerable resident and family forced to eat Christmas dinner on the floor after landlord inaction on property condition
Posted 05.02.24
Housing Ombudsman Service: Further reading
The Housing Ombudsman has ordered Yorkshire Housing to pay £3,780 after it found 3 findings of severe maladministration for how it handled reports of a leak, damp and mould, complaint handling, and considering the resident's welfare.
The landlord was aware of the resident's poor mental health and the 2 young children living within the household but failed to take appropriate action to support the resident during their move to temporary accommodation because of the condition of their property following a leak.
The Ombudsman found the landlord neglected to follow its own decant policy and its repairs policy for vulnerable residents was also not adequately implemented, failing to consider the needs of the resident and provide the necessary support.
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