Ombudsman calls for 'Royal Commission to re-establish housing policy as a health intervention' and create a long-term plan for social housing
Posted 23.01.24
Housing Ombudsman Service: Further reading
The Housing Ombudsman has released its latest Spotlight report - 'Relationship of Equals' - calling for a Royal Commission to create a long-term plan for social housing, after finding that current approaches for the sector are not working for residents with a vulnerability.
The Spotlight report assesses what it means to be vulnerable in social housing in 2024, what 'vulnerable' means and how social landlords can better respond to the needs of those residents.
The Ombudsman acknowledges that the term 'vulnerable' is imperfect and has sought to define and understand better what it means throughout the report. This includes that some vulnerabilities may be short-term and include areas like grief and financial distress.
The report makes the case that there is a need for human-centric provision of services, and an individual approach to a range of delivery methods.
The report also calls for a statutory definition of vulnerability and a renewed definition of general needs, alongside a duty to cooperate between agencies such as health bodies and social landlords.
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