Inspection report urges Lambeth Council to tackle cause of complaints to create meaningful change
Posted 11.01.24
Housing Ombudsman Service: Further reading
The Housing Ombudsman has released its inspection report into Lambeth Council, finding that despite improvements made, these have not been "seen and felt by its residents".
An inspection was launched by the Ombudsman after it remained dissatisfied at information provided by the landlord in response to its orders about complaint handling.
The inspection found a lack of consistency in various aspects of the landlord's complaint handling, including how it lodged complaints.
The inspection also found a need for the landlord to refocus on the reoccurring issues that lead to complaints coming to the Ombudsman.
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