Clarion to pay nearly £11,000 to residents after failings in damp and leak repairs
Posted 09.01.24
Housing Ombudsman Service: Further reading
The Housing Ombudsman has ordered Clarion to pay £10,800 in compensation to households after it made 4 findings of severe maladministration.
In one case the Ombudsman found severe maladministration after the landlord failed to rectify leaks reported by the resident for 5 years.
The Ombudsman also found 2 counts of severe maladministration for how the landlord responded to a damp and mould complaint.
In another case, the Ombudsman found severe maladministration after the landlord did not take all the steps it could reasonably be expected to take to investigate and resolve damp and mould issues.
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Consultation proposing new legal requirements for social landlords to address hazards quickly
Posted 09.01.24
GOV.UK: Further reading
New plans to clamp down on social landlords who fail to provide safe homes have been announced, supporting the government's pledge to deliver Awaab's Law.
The two-year-old from Rochdale died from a respiratory condition caused by extensive mould in the flat where he lived, and the government is taking action to introduce lifechanging reforms in social housing to prevent future tragedies.
The Awaab's Law consultation has been launched by the Housing Secretary, which proposes introducing new strict time limits for social housing providers and force them to take swift action in addressing dangerous hazards such as damp and mould.
It proposes new legal requirements for social landlords to investigate hazards within 14 days, start fixing within a further 7 days, and make emergency repairs within 24 hours.
Those landlords who fail can be taken to court where they may be ordered to pay compensation for tenants.
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