Faulty door entry system led to emergency services repeatedly being unable to reach disabled resident
Posted 15.11.23
Housing Ombudsman Service: Further reading
The Housing Ombudsman has found severe maladministration for how Stevenage Council failed to repair or replace a disabled resident's faulty door entry system - despite it knowing it was the only way for the emergency services to be able to attend to him.
The landlord was told multiple times by the resident about the impact it was having on him, yet little action was taken. When options were provided to the resident, it was often far too late or not followed up.
The Ombudsman's report notes that there was no indication the landlord considered the resident's disabilities or its obligations under the Equality Act 2010 during this period, with no referrals from officers as part of its Aids and Adaptations policy.
The resident was awarded £1,250 in compensation.
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