Ombudsman finds a rise in complaints on damp and mould
Posted 08.11.23
Housing Ombudsman Service: Further reading
The Housing Ombudsman has shared lessons from damp and mould casework it has investigated in recent months.
Richard Blakeway, Housing Ombudsman, said: "Two years since we published our in-depth Spotlight report on damp and mould, we are seeing an unprecedented focus by landlords on strengthening their handling of these cases.
"However, landlords actions can be undermined by common failings - particularly inconsistency, ineffective diagnostics, repair delays and poor communication."
"The number of complaints we handle about damp and mould continues to rise and we believe this reflects landlords making it easier for residents to report issues.
"Central to our recommendations for the sector is cultural and behavioral to ensure damp and mould is treated urgently and proactively.
"While there is encouraging progress, without sustained leadership there remains the risk momentum could be lost given other competing pressures."
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