Tragic noise case underlines need for landlords to take a tailored approach to residents with vulnerabilities
Posted 02.11.23
Housing Ombudsman Service: Further reading
The Housing Ombudsman has found severe maladministration following the death of a resident who took his own life following long-running mental health issues.
The Ombudsman determined that Clarion's lack of consideration of the resident's vulnerability when handling his complaints about noise led to the resident suffering over a nine-month period.
In the same month the resident first reported the noise issues, which were related to wooden flooring above and children jumping, the resident attempted an overdose, blaming it on the noise nuisance he was suffering.
Despite the landlord recording vulnerabilities for the resident, it did not tailor its responses effectively.
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