Ombudsman’s Annual Complaints Review reveal a 323% rise in severe maladministration findings
Posted 17.10.23
Housing Ombudsman Service: Further reading
The Housing Ombudsman's Annual Complaints Review has revealed a sharp increase of severe maladministration findings, as individual performance reports were published for 163 landlords where the Ombudsman made most findings.
Together, they paint a challenging picture of social housing complaints which has seen a huge spike due to poor property conditions, legislative changes, media attention and the inquest into the death of Awaab Ishak.
The review also reveals an increase in maladministration findings where service requests were not handled reasonably and a decrease in findings of no fault. Combined. this means more than half of findings were upheld for the first time.
The Annual Complaints Review provides a unique and comprehensive assessment of complaints in social housing, including that the Ombudsman received over 5,000 complaints for the first time last year, a 28% increase on the previous year.
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