A2Dominion reviews over 5,000 cases after failing two vulnerable residents living in damp and mould
Posted 03.10.23
Housing Ombudsman Service: Further reading
The Housing Ombudsman has awarded two residents £8,000 in compensation after A2Dominion were found to have failed them both.
The finding of severe maladministration in the two cases comes as the Ombudsman reiterates its recommendations from its Spotlight report on damp and mould.
In Case A, the Ombudsman ordered the landlord's Chief Executive to apologise directly to the West London resident and to review its vulnerable persons policy after it left a resident in damp and mould with a pest infestation for months.
In Case B, the landlord left water coming into a vulnerable residents bedroom for 13 months. This delay caused the resident distress and inconvenience, particularly considering the extent of the repairs and the resident's vulnerabilities.
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Leaks left children 'caught in downpours' as Ombudsman finds three counts of severe maladministration for Peabody
Posted 05.10.23
Housing Ombudsman Service: Further reading
The Housing Ombudsman has ordered Peabody to pay residents £8,300 following two separate investigations, after it left one household with intermittent hot water for nearly two years and another with leaks in multiple rooms for three years.
The findings come just four months after the organisation's last severe maladministration finding was published and seven months after the Ombudsman's special investigation report into Catalyst, which merged with Peabody earlier this year.
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Axis win place on Riverside Housing – Total Disrepair Solutions Framework
Posted 09.10.23
Axis: Further reading
Riverside Housing has launched its new 6-year Total Disrepair Solutions Framework for the delivery of disrepair and complex work.
This will include damp and condensation mould, structural disrepair, sound and noise nuisance, pest prevention work, responsive repairs support, complex repairs/minor work and void support services.
Axis has won a place on the framework for regional contracts covering, Greater Manchester, London, East & South East England, East Midlands & West Midlands.
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'Unacceptable and inappropriate' response by Hyde Group to resident's complaints about damp
Posted 12.10.23
Housing Ombudsman Service: Further reading
The Housing Ombudsman has found severe maladministration by Hyde Group for leaving an elderly resident in damp and mould for 18 months following a leak, which left her without the use of her living room.
The resident had breathing difficulties, a heart condition and mobility issues.
The landlord repeatedly failed to deal with the issue with the urgency it deserved, for example taking two days to initially respond to the resident after she reported the leak that led to the floor and wall being wet in the living room and electrics not working properly.
The Ombudsman ordered the landlord to apologise to the resident, pay £3,350 in compensation and to support the resident to make a claim against the landlord's insurance for the damage caused to her personal belongings.
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