Joint Ombudsman services investigate complaint of ASB
Posted 07.08.23
Housing Ombudsman Service: Further reading
In the first joint investigation made by the two Ombudsman services, the Housing Ombudsman Service and Local Government and Social Care Ombudsman have jointly criticised Nottingham City Council and Nottingham City Homes for the way they dealt with a woman's antisocial behaviour complaints and subsequent requests to move house.
The Ombudsman schemes are working together on complaints involving councils to redress failings and raise the standards in complaint handling.
In this case, the Housing Ombudsman investigated the tenancy management response to the antisocial behaviour and a staff complaint, whilst the Local Government Ombudsman considered the use of the council's general powers to address antisocial behaviour, and its housing allocations actions.
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