Aster Group to pay £5,700 after wheelchair user with inadequate flooring served section 21 notice
Posted 13.07.23
Housing Ombudsman: Further reading
The Ombudsman made two findings of severe maladministration against Aster Group, for its handling of flooring complaints at the start of the tenancy and the associated complaint handling.
During the case, the landlord repeatedly failed to have sufficient regard for its obligations under the Equality Act 2010. This caused its resident, who is in a wheelchair, distress and impacted both her mobility and her ability to settle into the property.
Given the potential hazards the flooring presented to a disabled resident, the landlord was expected to ensure that it was safe when the home was handed over. However, it failed to consider reasonable adjustments under the Equality Act, where a resident is known to have a disability that may impact their access of services.
The landlord also issued the resident with a Section 21 notice which, despite being invalid, caused the resident distress.
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