Repairs failings had 'seriously detrimental impact' on disabled resident
Posted 01.03.23
Housing Ombudsman Service: Further reading
The Ombudsman has found severe maladministration for Nottingham City Homes' response to various repairs in a disabled residents' home, including excess cold and allowing water to leak in through doors for two years.
At the time of the investigation, there were still a number of repairs outstanding which the landlord had been ordered to fix by the Ombudsman.
The Ombudsman ordered the landlord to pay the resident £2,120 in compensation.
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Ombudsman rules on severe maladministration for 'inconsistent and contradictory' complaint handling
Posted 16.03.23
Housing Ombudsman Service: Further reading
The Ombudsman has found severe maladministration for how Cornwall Housing handled a complaint relating to damp and mould.
The Ombudsman issued a complaint handling failure order during the investigation, requiring the landlord to provide a response to the resident.
There was no evidence that the landlord began any complaint investigation or considered the resident's concerns over the condition of her property.
The Ombudsman ordered the landlord to pay the resident £1,000 in compensation.
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