Posted 06.07.22
Housing Ombudsman Service: Further reading
The Ombudsman has made two severe maladministration findings in a case about Shepherds Bush Housing's failings in dealing with a resident's reports of a roof leak. It took the landlord eight years to correctly identify the cause of the leak.
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Posted 12.07.22
Housing Ombudsman Service: Further reading
Poor record keeping features among the latest decisions published by the Housing Ombudsman. Strong record keeping practices are core to good services and will be the focus of a future systemic investigation with the aim of making recommendations and sharing learning across the social housing sector.
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