Posted 26.05.22
Housing Ombudsman Service: Further reading
The Ombudsman has found severe maladministration for the London borough of Hackney's substantial delays in dealing with damp, mould and leaks at a resident's home.
The delays contributed to further deterioration of the issues and had health and safety implications due to the significant amounts of mould affecting the front room, kitchen, hallway and bathroom of the property.
The resident said she had been waiting for the issues to be addressed for more than two years and wished to be decanted. She said the situation had had a detrimental impact on her health and some of her belongings had been damaged by the leaks and mould.
The Ombudsman decided that the landlord did not respond to the resident's reports of the issues in accordance with its own timescales for repairs - as set out in its repairs policy.
Further, it did not keep the resident updated, explain delays or manage expectations in any way. It did not urgently decant the resident as had been advised.
_____
Posted 12.05.22
Housing Ombudsman Service: Further reading
The Ombudsman has reported on its findings of severe maladministration for Clarion's significant failings in dealing with a complaint from a resident with vulnerabilities.
Its investigation found there were extensive delays in resolving water issues and leaks and repairs. There were instances where the resident lacked hot or cold water for days and months at a time.
There were overall delays of more than 15 months in dealing with a number of necessary repairs that were known to the landlord following reports of leaks in the resident's home and outside her door, damp and mould and rodent issues.
While there were extensive delays, the landlord did take some steps to acknowledge and offer suitable compensation for its failings.
During the course of the complaint there were issues with complaint handling, communication and consideration of the resident's vulnerabilities.
The resident reported her vulnerabilities but there is no evidence the landlord took steps to review and make further enquiries about these, to consider any additional needs or appropriate variations in service delivery.
*****
Headlines in this section last month:
*****
Return to this month's headlines
KEEP UP-TO-DATE WITH ISSUES AFFECTING THE SOCIAL AND AFFORDABLE HOUSING SECTORS
NEWS AND VIEWS REPORTED IN BRIEF SUMMARY FORMAT, WITH LINKS FOR FURTHER READING
RECOGNISABLE CATEGORY SECTIONS FOR EASY ACCESS
AN ESSENTIAL FREE RESOURCE FOR ANYONE WITH A BUSY SCHEDULE
EDITED BY MIKE SKILTON
CLICK ON THE SECTIONS BELOW FOR ALL CURRENT POSTS - OR THOSE FOR SELECTED PAST MONTHS
Links
Improving residents' lives and landlords' services through housing complaints.