Posted 05.04.22
Housing Ombudsman Service: Further reading
A year on since starting to publish all its decisions, the Housing Ombudsman's online casebook now contains nearly 1,800 individual investigation reports.
The decisions, published every two weeks, show the range of issues the Ombudsman can consider as well as the type of outcomes following an investigation.
Richard Blakeway, Housing Ombudsman, said:
"Publishing this volume of decisions on our searchable database promotes fairness for residents and provides an incredibly rich source of learning for the social housing sector.
"I would encourage landlords to use it regularly to learn more about our approach to investigations and to help improve services and complaint handling.
"It also provides a valuable resource for residents to help understand the range of issues we can consider and the type of outcomes."
Decisions are published three months after the decision date.
As well as decisions, the Housing Ombudsman Service also publishes?performance data reports?on individual landlords, as part of its increasing transparency
*****
Updated 01.04.22
Housing Ombudsman Service: Severe maladministration for Tendring Council's significant and avoidable delays
*****
Headlines in this section last month:
*****
Return to this month's headlines
KEEP UP-TO-DATE WITH ISSUES AFFECTING THE SOCIAL AND AFFORDABLE HOUSING SECTORS
NEWS AND VIEWS REPORTED IN BRIEF SUMMARY FORMAT, WITH LINKS FOR FURTHER READING
RECOGNISABLE CATEGORY SECTIONS FOR EASY ACCESS
AN ESSENTIAL FREE RESOURCE FOR ANYONE WITH A BUSY SCHEDULE
EDITED BY MIKE SKILTON
CLICK ON THE SECTIONS BELOW FOR ALL CURRENT POSTS - OR THOSE FOR SELECTED PAST MONTHS
Links
Improving residents' lives and landlords' services through housing complaints.