Section: Resident Involvement

New customer committee paves way for future of tenant engagement

Posted 10.03.20
Salix Homes: Further reading

Salford-based housing association, Salix Homes, has launched a new Customer Committee, giving its tenants a real voice by allowing customers unfettered access to scrutinise the organisation.

The committee - which is made up of 12 Salix Homes customers from a range of backgrounds, professions and talents - will sit alongside the organisation's governing board.

As part of the committee, members will be responsible for ensuring that the business meets its high customer standards and that value for money is being achieved across all services areas.

The 12 members were hired after an in-depth application process saw 129 customers apply to be a part of the innovative scheme. The process included a written application, open day, as well as a face-to-face interview at head office.

All members of the Customer Committee are being remunerated for their time, insight and opinions, giving members parity with the housing association's board.


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Edited by Mike Skilton

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Reporting on March 2020

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