Updated 01.04.19

- Housing Ombudsman launches report on complaints about repairs

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Section: Ombudsman

Housing Ombudsman launches report on complaints about repairs

Posted 01.04.19
Housing Ombudsman Service: Further reading

The Housing Ombudsman has launched the first in a new series of reports which shares the learning from complaints and provides good practice points to help landlords improve their services and complaint handling.

Room for improvement: Spotlight on repairs is the first report as repairs is consistently the biggest category of complaint the Ombudsman deals with, accounting for over one third of all complaints dealt with each year.

The report identifies the main causes of complaints about repairs and illustrates them with case studies.

The good practice section is based on the Ombudsman's dispute resolution principles of 'Be fair, Put things right and Learn from outcomes'.

The above link provides access to download the full report.

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Reporting on April 2019

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