Updated 17.01.19

- Housing Ombudsman issues special report on Metropolitan

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Section: Ombudsman

Housing Ombudsman issues special report on Metropolitan

Posted 17.01.19
Housing Ombudsman Service: Article link

The Housing Ombudsman has published a special report concerning non-compliance with one of its orders issued to Metropolitan Thames Valley Housing.

It follows the Ombudsman's investigation of a complaint from a Metropolitan resident about cyclical maintenance not being carried out and how the landlord had handled that complaint.

The Ombudsman found maladministration and made a number of orders to put things right, including completing the cyclical maintenance works.

Some elements of the works remained outstanding six months after the time frame specified by the Ombudsman, with no date provided to residents on when these would be started.

Interim Housing Ombudsman Andrea Keenoy said: "Following a meeting with Metropolitan, I am pleased to report that they provided confirmation that the works were underway and they are carrying out a wider review to learn from the outcomes."


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Reporting on January 2019

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