Updated 03.05.18

- Ombudsman services releases findings of housing dialogue

" /> <h2>Ombudsman services releases findings of housing dialogue</h2>

Section: Ombudsman

Ombudsman services releases findings of housing dialogue

Posted 03.05.18
Ombudsman Services: Article link

Ombudsman Services (OS) has released Building Balance Restoring Power, its major dialogue looking at how complaints should be handled in the housing sector in order to better protect consumers.

Between 9 March - 5 April 2018 the dialogue collected over 400 responses from tenants, renters, homeowners, landlords and those working in the sector.

Responses overwhelmingly indicated a need for change, with seven in 10 consumers finding the system for complaining in the housing sector confusing, and more than half not knowing where to go to complain about housing and property.

The full report makes several recommendations and has been submitted as part of a comprehensive White Paper in response to the Government's Strengthening consumer redress in housing consultation.

OS launched Building Balance following its decision to withdraw from the property sector from August 2018, saying it would no longer offer a broken solution to a broken market.


Keep up-to-date with issues affecting the social and affordable housing sectors

News and views reported in summary format, with links for further reading

Recognisable sub-sections for easy access - now and at a future date

An essential free resource for anyone with a busy daily schedule

Enter your email address to receive our e-newsletters advising on updates to KeyFacts

We will not share your email address with others or use it for any other purpose

Click on the sections below for this month's news

Reporting on May 2018

Site Sections

Bookmark and Share

Archive Issues Reporting Periods