Section: Housing Benefit & Council Tax

New Regulations

Source: Office of Public Sector Information

Two Reports Criticise Council

Brent Council's Revenues and Benefits Department was criticised in two reports by the Local Government Ombudsman for mishandling debt recovery. In one report, Ombudsman Tony Redmond found fault by the Council for failing to consider its Anti-Poverty Strategy when seeking recovery of underpaid Council Tax from a man after it had wrongly granted him a 50% empty property discount. In the other, he criticised the Council for taking recovery action against a woman for a Council Tax debt she did not owe.

Report 1

The Council wrongly awarded a 50% empty property Council Tax discount to Mr H while he was still living in his home. It discovered its error in April 2004 and issued Mr H with a retrospective bill. He was unable to meet the proposed arrangements for payment, and the Council took recovery action against him. The Ombudsman found fault because the Council:

The Ombudsman did not recommend payment of financial compensation, as the Council had already written off Council Tax arrears. But he considered that there was public interest in the Council's approach to debt recovery, particularly as it related to vulnerable people, and decided to issue the report.

Report 2

In the second case, Ms B claimed Housing and Council Tax Benefits and had a number of changes in her circumstances. The Council delayed in assessing her underlying entitlement to Benefit for the period 4 August 2003 to 1 February 2004. As a result, Ms B's account showed Council Tax arrears that she did not owe.

The Council referred the matter to bailiffs, and their approaches caused Ms B worry and distress. She had to ask for help from two advice agencies.

The Ombudsman recommended that the Council let him know the outcome of its Anti-Poverty Strategy review and pay £500 compensation to Ms B.

Local Government Ombudsman Reports 05/A/17099 and 05/A/18870

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Issue: March 2007 Reporting on Jan-Feb 2007

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