Section: Right to Buy

Delays in Processing RTB Led to Higher Valuation

Mrs F and her partner Mr R lived in a council house. The couple tried on two occasions to exercise a Right to Buy their home. There was a problem because Mrs F was joint tenant with her husband, who had disappeared several years earlier.

Macclesfield Council rightly saw this as an issue but failed to advise the couple about a possible way ahead. The house had roughly doubled in value by the time the sale was eventually achieved in October 2004.

Ombudsman Anne Seex found maladministration by the Council causing injustice. She found that the Council had generally been unhelpful and had, in effect, obstructed the couple in exercising their rights. The Council had not given proper advice and had been too rigid in the application of its policy on what to do when a joint tenancy was ended. The result of this was that the couple were prevented from buying their home significantly sooner than they did, and at a much lower price.

To remedy the injustice, the Ombudsman recommended that the Council establish the value of the house in October 2002 using an independent valuation. It should then refund the couple the difference between that valuation and what they actually paid.

Local Government Ombudsman Report No. 04/C/17184

Case Law Update

Housing Monthly Diary

Enter your email address to receive email alerts when there are updates to our website.

Issue: September 2006 Reporting on July-August 2006

Quick Links

Access to current journals

username: password:

Archive Issues Reporting Periods

-->