Section: Housing Grants

New Regulations

Source: Office of Public Sector Information

Errors in Dealing with Disabled Facilities Grant

Mrs A complained that Stafford Borough Council miscalculated her financial contribution in respect of a Disabled Facilities Grant and that this resulted in a delay in implementing a suitable scheme. As a result, her husband remained in residential care considerably longer than necessary and this left him separated from his family. Mrs A said this separation resulted in considerable anxiety for herself and her husband and that it had a particularly negative effect on her young son.

Ombudsman Jerry Wight found that the Council's original financial assessment, based on both Mr and Mrs A's income, was incorrect and that this was maladministration.

Mrs A continued to pursue the issue, as it was important for the whole family that Mr A be able to return home. Eventually a further assessment was carried out, based on only Mr A's income. However, the Regulations allow such an assessment to be done if someone is living away from home for more than 52 weeks. The Ombudsman found that the Council's failure to do the correct assessment at the correct time meant Mr A was separated from his family for a year longer than he otherwise needed to be.

In accordance with the Ombudsman's recommendations, the Council has agreed to pay £4,000 to Mr and Mrs A to compensate for the effect this unnecessary separation had on their family. This includes an amount for Mrs A's time and trouble in pursuing the complaint.

Local Government Ombudsman Report No. 05/B/06334

Housing Monthly Diary

Enter your email address to receive email alerts when there are updates to our website.

Issue: September 2006 Reporting on July-August 2006

Quick Links

Access to current journals

username: password:

Archive Issues Reporting Periods

-->