Section: Housing Benefits

New Regulations

Claimant In and Out of Hospital

Local Government Ombudsman Tony Redmond issued a report on his investigation of a complaint, about Housing Benefit, against Southend-on-Sea Borough Council.

Mr P has a history of mental illness, which has resulted in lengthy periods as an in-patient in hospital psychiatric units. He held a Southend-on-Sea Borough Council tenancy, and then, briefly, a private tenancy. Ms F, who is Mr P's partner, complained on his behalf about the Council's handling of his claims for Housing Benefit and the lack of liaison between the Council's Housing and Borough Treasurer's departments.

The Ombudsman upheld the complaints. Whilst accepting the difficulties faced when dealing with a benefit claimant who is in and out of hospital on a regular basis, the Ombudsman found that:

The Ombudsman's report finds maladministration causing injustice and recommends that the Council should pay Mr P £1,000 to compensate him for the distress and anxiety caused by the Council's actions.

Report No. 03/A/14278

HB in Brief

Housing Monthly Diary

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Issue: September 2005 Reporting on May-August 2005

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