Section: Home Loss Payments

Tenant Not Told of Increased HLP Rate

Mr L rented a flat from Bolton MBC in a block of flats, which the Council decided in 2003 to demolish. Mr L complained that the Council did not notify him or fellow tenants that the amount of Home Loss Payment made as compensation would be increasing on 1 September 2003 from £1,500 to £3,100. He argued that, if he had known, he would have delayed his move in order to qualify for a higher level of compensation.

The investigation revealed that the Council's Legal Department had not told Housing staff any details of the proposed change for a number of reasons:

The Council has accepted that this deprived housing officers of the information they needed in order to decide how to manage the situation, as well as depriving tenants of the opportunity to make properly informed decisions.

Ombudsman Patricia Thomas's report makes a number of recommendations, which have been agreed to by the Council, being:

Ombudsman Report No. 03/C/15589

New Regulations

Legal Update


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Reporting on July-Sept. 2004

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