Section: Antisocial Behaviour

Anti-social Behaviour Policy Guidance

A consultation exercise was launched with social landlords in England on proposed guidance for producing policies and procedures for tackling anti-social behaviour.

The consultation sought comments on how useful and usable the guidance is in helping landlords to ensure their tenants have a clear understanding of what action would be taken to deal with anti-social behaviour.

The requirement on social landlords to publish policies and procedures sits alongside a new range of powers for landlords to tackle anti-social behaviour introduced by the Anti-social Behaviour Act 2003. These powers commenced on 30 June 2004. Following the consultation period, which ended in June, Statutory Guidance to be issued by the ODPM will apply to local housing authorities and Housing Action Trusts in England.

The Housing Corporation will issue Statutory Housing Management Guidance in the form of a circular for RSLs. The National Assembly for Wales will be issuing similar guidance in Wales.

Information Notes

Failure to Deal With Anti-social Behaviour

The Ombudsman issued a report on the investigation of a complaint, about failure to implement effective action against anti-social behaviour during the perpetrator's introductory tenancy, against Manchester City Council.

The complainant also complained that once the trial tenancy had come to an end, the Council unreasonably delayed in tackling the nuisance caused by the nuisance neighbour and the nuisance neighbour's visitors.

The Council advised the Ombudsman that it did not have evidence to evict the nuisance neighbour before the tenancy became secure.

The Ombudsman decided that, on a balance of probability, evidence of the anti-social behaviour had been submitted to the Council in time to take effective action before the introductory tenancy came to an end. The Ombudsman concluded that the Council's failure to act led to the nuisance neighbour remaining in the tenancy for a year longer than was necessary.

The Ombudsman recommended that the Council pays the complainant £500 in compensation and reviews its relevant procedures.

Report No. 02/C/17152

Failure to Deal With Racial Harassment

Ms D, a tenant of Hammersmith & Fulham LBC, had been the victim of racial harassment on the estate where she lived. She complained to the Ombudsman that the Council had failed to investigate her complaints about incidents of racial harassment and about its failure to take action against known perpetrators. She also considered that the Council had failed to make sufficient efforts to secure alternative suitable accommodation for her after she was awarded a management transfer.

The Ombudsman concluded that:

The Ombudsman recommended that the Council pays Ms D compensation of £5,000, sends Ms D a letter of apology, and highlights the issues raised in this complaint in training programmes run for housing officers. The Council agreed to provide this remedy.

Report No. 03/A/2856

Neighbour Nuisance Not Dealt With

Miss G and Miss D live in a Victorian terraced street. Miss D lives in one of five units created out of the renovation of one large property where some of the units are in private ownership and others are still owned by Cambridge CC. Miss G lives in the neighbouring property.

Miss G and Miss D complained that the Council unreasonably delayed in dealing with neighbour nuisance, breaches of tenancy conditions, extreme antisocial behaviour, harassment, and drug dealing perpetrated by a council tenant in one of the units. Consequently the complainants said they lived in intolerable conditions for nearly two years, during which time they experienced daily intimidation. In addition, many friends and neighbours had left the area to escape the situation.

The Ombudsman agreed that the Council failed to deal properly with the problem and that both complainants lived in fear and discomfort for a year longer than was necessary. He recommended that the Council should pay £2,250 to each complainant in compensation, and review the way it responds to complaints of neighbour nuisance.

Report No. 02/B/13214-5

Anti-social Behaviour Initiatives

New Regulations

Legal Update


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Reporting on April-June 2004

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