Social landlords encouraged to focus on hate incidents in antisocial behaviour
Posted 02.07.25
Housing Ombudsman Service: Further reading
The Housing Ombudsman has published its latest 'learning from severe maladministration' report. This focuses on how landlords have handled Antisocial Behaviour (ASB) complaints.
The report highlights seven key areas where the Housing Ombudsman service is seeing severe maladministration in ASB. These include previously highlighted areas such as hate incidents and noise, as well as the use of risk assessments and action plans.
The report also highlights different areas, such as the relationship between ASB and repairs.
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