Ombudsman report highlights 'callous and uncaring' systems and processes undermine landlord handling of disabilities and mental health
Posted 30.01.25
Housing Ombudsman Service: Further reading
The Housing Ombudsman has released its latest 'learning from severe maladministration' report, focusing on adaptations and landlords' response to mental and physical health needs.
The report is based on 35 investigations where residents have asked for an adaptation to the home or service adjustment.
It examines how landlords have managed adaptations, including liaising with Occupational Health, communication with residents and making reasonable adjustments under the Equality Act.
This report comes a year after the Ombudsman's Spotlight report on attitudes, respect and rights, which highlighted many of the issues it sees in dealing with vulnerabilities and called on landlords to develop human-centric service provision.
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