Independent review finds critical areas for improvement in Sage Homes approach to handling complaints with safeguarding concerns
Posted 16.01.25
Housing Ombudsman Service: Further reading
An independent review ordered by the Housing Ombudsman has provided 20 recommendations for Sage Homes to improve its safeguarding and vulnerabilities.
The review followed an Ombudsman investigation that found the landlord failed to adequately address a residents' vulnerabilities and safeguarding concerns.
The resident, struggling with both physical disabilities and mental health issues, reported water penetration to her patio from the balcony above and antisocial behaviour, leading to suicidal feelings and a perceived lack of support.
The independent review found several areas needing improvement, including inconsistent safeguarding practices across the organisation.
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