Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration
Posted 09.04.24
Housing Ombudsman Service: Further reading
The Housing Ombudsman has published its first 'learning from severe maladministration report', which highlights cases involving 8 landlords.
The report looks at some of the key themes highlighted in the Ombudsman's recent Spotlight report on attitudes, respect and rights and includes cases on discrimination, staff conduct and a lack of adjustments due to vulnerabilities.
Future reports will group together several cases, potentially involving different landlords, to examine related themes and lessons, including where vital opportunities were missed to improve outcomes for residents.
The landlords highlighted in the first publication are ForHousing, Hastoe Housing, Metropolitan Thames Valley, North West Leicestershire Council, Peabody, Plus Dane Housing, Trident Housing and Two Rivers Housing.
A pdf of the report can be accessed via the above link.
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