Section: Ombudsman

News Updates

Posted 03.08.22
Housing Ombudsman Service: Further reading

Metropolitan Thames Valley's failings in responding to a silverfish infestation at a resident's flat led to a finding of severe maladministration by the Housing Ombudsman.

The compensation offered by the landlord did not reflect the significant impact on the family by its failure to carry out adequate repairs to address the damp caused by the leaks which led to the continuing silverfish infestation.

The Ombudsman ordered the landlord to apologise to the resident for its failings and to pay her additional compensation of £1,800 for the distress and inconvenience caused.

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Reporting on August 2022

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