Section: Ombudsman

Housing Ombudsman appoints new Advisory Board

Posted 22.09.21
Housing Ombudsman Service: Further reading

The Housing Ombudsman has appointed a new Advisory Board, which will bring an independent and external perspective to help to drive forward its plans.

The Board takes effect from 1 October 2021 and it will replace the Panel of Advisors that was created in 2018 for a three-year term.

Members of the revised group have been recruited based on their range of specialist skills, knowledge and experience. They will assist the Ombudsman on the development and implementation of:

The Board will be chaired by the Ombudsman and it includes four newly recruited external members - the above link provides further details of board members.


Complaints to the Ombudsman continue to rise

Posted 01.09.21
Housing Ombudsman Service: Further reading

The Housing Ombudsman's latest Insight report, covering April to June 2021, shows a 21% increase in the volume of enquiries and complaints received compared to the previous quarter.

The Ombudsman received 7,276 enquiries and complaints between April and June, up from 6,010 between January and March 2021.

Compared to the same quarter in 2020, the volume has gone up by 230% - however between April and June 2020, there had experienced a reduction due to the Covid-19 lockdown coming into place.

The report also provides data for the South East and South West regions, together with six case studies concerning landlords in those areas.

The most common reason for maladministration in the South West was complaint handling at 43%, whereas in the South East property condition at 33% was highest.

The report contains a number of cases on anti-social behaviour, the third highest category of complaint in both regions, with a range of findings following investigation.

The above link provides access to the full report.


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Reporting on September 2021

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