Section: Ombudsman

Housing Ombudsman finds severe maladministration on Orbit case

Posted 27.01.21
Housing Ombudsman Service: Further reading

Orbit failed to ensure that a family had a properly working heating and hot water system over a period of at least eight months, says the Housing Ombudsman Service following its investigation.

The Ombudsman found severe maladministration with the landlord's handling of the complaint about repairs to the heating and hot water system after it stopped working.

The mother and son were provided with heaters as a short term solution but the problems continued for several months, during which time they took out gym membership in order to shower. A new heating system was installed but broke down a week later and also caused damage to the property. The landlord offered £200 in compensation which the resident did not accept as she had claimed for other costs incurred.

The Ombudsman found severe maladministration and ordered the landlord to:

The Ombudsman also recommended that the landlord should provide training to staff on complaint handling.

*****

Recent Headlines

Headlines in this section last month:

*****

Return to this month's headlines

KeyFacts


Keep up-to-date with issues affecting the social and affordable housing sectors


News and views reported in summary format, with links for further reading


Recognisable sub-sections for easy access - now and at a future date


An essential free resource for anyone with a busy daily schedule


Edited by Mike Skilton



Enter your email address to receive our e-newsletters advising on updates to KeyFacts

We will not share your email address with others or use it for any other purpose


CLICK ON THE SECTIONS BELOW FOR ALL OF THIS MONTH'S NEWS POSTS

Reporting on January 2021

Site Sections

Bookmark and Share

Current Issue