Section: Ombudsman

Housing Ombudsman publishes performance data on landlords

Posted 09.12.20
Housing Ombudsman Service: Further reading

For the first time, the Housing Ombudsman Service has published performance data on all landlords in its Scheme, with complaints recorded in 2019-20.

This will give residents more data and insight on their landlord and provide learning for landlords to help improve their services.

Each landlord performance report shows:

Some helpful comparisons of the landlord's performance to the average of similar landlords by type and size across membership of the Housing Ombudsman Service are also shown in the reports.

In addition, some geographical analysis of determinations in 2019-20 is provided. The analysis shows that the highest number of complaints brought for formal investigation was in Greater London while the North East had the lowest.

Landlord performance reports link.

*****

Quick Links

Updated 17.12.20

Housing Ombudsman Service: Ombudsman's Insight report shares latest data and case studies

*****

Return to this month's headlines

KeyFacts


Keep up-to-date with issues affecting the social and affordable housing sectors


News and views reported in summary format, with links for further reading


Recognisable sub-sections for easy access - now and at a future date


An essential free resource for anyone with a busy daily schedule


Edited by Mike Skilton



Enter your email address to receive our e-newsletters advising on updates to KeyFacts

We will not share your email address with others or use it for any other purpose


CLICK ON THE SECTIONS BELOW FOR ALL OF THIS MONTH'S NEWS POSTS

Reporting on December 2020

Site Sections

Bookmark and Share

Current Issue