Section: Tenants' Rights

Reforms to improve social housing and give residents a greater voice

Posted 17.11.20
GOV.UK: Further reading

Major reforms to support housing tenants in England and ensure landlords raise standards where needed have been announced by the Housing Secretary Robert Jenrick.

The Charter for social housing residents: social housing white paper sets out reforms that will speed up the complaints procedure for residents by improving access to the Housing Ombudsman, reducing decision times and ensuring effective resolution.

The Charter will also make landlords more accountable for the services they deliver, including access to a new information scheme for tenants of housing associations and introducing a set of tenant satisfaction measures that landlords will have to report against.

The white paper sets out what the government will do to ensure landlords deliver this change. Most significantly, the government is reforming the Regulator of Social Housing and Housing Ombudsman service to drive the culture change required, backed by legislation where needed.

Alongside publishing the white paper, the Housing Secretary also announced a consultation on mandating smoke and carbon monoxide alarms in all rental homes.

The white paper also reaffirms the government's ambition to provide social housing residents with more opportunities to own their home via Right to Buy and a new Right to Shared Ownership for housing association tenants in new grant funded homes.


Quick Links

Updated 17.11.20

Housing Ombudsman Service: The Housing Ombudsman welcomes the plans set out in the government's Social Housing White Paper and its ambition for a strong Ombudsman service

Chartered Institute of Housing (CIH): CIH responds to social housing white paper


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Reporting on November 2020

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