Section: Ombudsman

Report published on five cases of severe maladministration

Posted 22.10.20
Housing Ombudsman Service: Further reading

The Housing Ombudsman Service has issued a report on complaints where severe maladministration was found in 2019-20, as a further step towards increasing our transparency.

Decisions on five cases are featured in the report, highlighting the case background, the Ombudsman's assessment and findings, plus the orders to put things right for residents.

Two cases involve lengthy delays in dealing with repairs, leaving residents left in poor living conditions over long periods of time.

A group of 29 residents living in supporting housing were not consulted as required by regulatory standards about support services being withdrawn.

In another case, failures led a resident to believe for 15 years that she had 'preserved right to buy', when she did not.

Failures to respond to inquiries, first by a resident and then by the Ombudsman, over more than a year were detailed in the other case reported.

The above link gives access to the full report - 'Severe Maladministration Findings 2019-20'.


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Edited by Mike Skilton

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Reporting on October 2020

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