Section: Ombudsman

Housing Ombudsman's new Complaint Handling Code aims for speedier redress and more consistency

Posted 07.07.20
Housing Ombudsman Service: Further reading

The Housing Ombudsman has published a new Complaint Handling Code, providing a framework for high-quality complaint handling and greater consistency across landlords' complaint procedures.

It sets out good practice for the sector that will allow landlords to respond to complaints effectively and fairly. The key areas are:

The Code will help residents in knowing what to expect from their landlord when they make a complaint and how to progress their complaint.

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Edited by Mike Skilton



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Reporting on July 2020

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