Section: Ombudsman

Housing Ombudsman launches consultations for improved service

Posted 25.10.19
Housing Ombudsman: Further reading

The Housing Ombudsman has launched consultations on two documents aimed at providing a faster, more accessible and more transparent service.

Both the Business Plan for 2020-21 and revised Housing Ombudsman Scheme propose significant changes to meet the challenges of unprecedented demand for its service and respond to resident and landlord expectations.

Changes proposed to the Housing Ombudsman Scheme would increase awareness of the service and support consistent complaint handling practice across landlords.

A new power would help to ensure evidence is provided in a timely manner to accelerate complaint resolution.

Another proposed new power to conduct further investigations beyond the initial complaint would help to identify any potential systemic failure.

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Reporting on October 2019

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