Section: Information Technology

Sandwell Council partners with Kirona to transform housing repairs and gas servicing across 28,000 properties

Posted 14.06.19
Kirona: Further reading

Sandwell Council has been working in collaboration with field service management technology specialist Kirona to undertake a programme of work to overhaul its systems including:

Sandwell was using an alternative back office system to manage repairs and maintenance requests in its back-office.

There were issues with information not synchronising between field-based employees using mobile and the back office, along with ageing legacy mobile hardware that led to frequent downtime.

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Reporting on June 2019

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