Section: Housing Complaints

A new Housing Complaints Resolution Service announced for the entire housing market

Posted 25.01.19
GOV.UK: Article link

Communities Secretary James Brokenshire has announced proposals for a new single housing complaints system, which aims to give dissatisfied homeowners and tenants simple and quick access to help when things go wrong.

The new Housing Complaints Resolution Service will provide a straight-forward route for residents to get help when faced with unresolved disputes about problems with a home - such as repairs and maintenance.

Unlike other sectors, the housing market has several different complaints bodies, with homeowners and tenants having to navigate their way through a complicated and bureaucratic system just to work out where to register a grievance.

Establishing a single housing complaints service for all residents - no matter whether they rent or own their home - aims to prevent people from battling with their landlord or builder to resolve issues on their own and make it easier to claim compensation where it's owed.


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Reporting on January 2019

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