Section: Ombudsman

Housing Ombudsman launches consultation on three year corporate plan

Posted 13.11.18
Housing Ombudsman Service: Article link

The Housing Ombudsman Service has launched a consultation seeking views on its three year corporate plan, 2019-22, and supporting plan for the first year.

The plans have been developed based on the themes of increased accessibility, hearing the resident voice, fast and effective redress and greater transparency that emerged from the social housing green paper and the consultation on consumer redress in the housing market.

It is focused on four new strategic objectives which are to:

The above link gives access to the consultation document, which sets out a programme over the three years to fulfill the four strategic objectives.


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Reporting on November 2018

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