Section: Building & Regeneration

Research finds higher level of satisfaction with homes built by small house builders

Posted 07.12.17
Federation of Master Builders: Article link

Consumers are twice as likely to be 'very satisfied' with the quality of their new home if it was built by a small and medium-sized (SME) house builder, according to new research by the Federation of Master Builders (FMB).

Key results from the FMB's research into satisfaction rates among people who have bought a home in the past five years show that twice as many people (36%) say they are 'very satisfied' with the quality of their new build home if purchased from an SME house builder, compared with those whose home was built by one of the top 20 large builders (17%).

Brian Berry, Chief Executive of the FMB, said: "For a small, local builder, reputation is everything. They will typically reside in the same community that they're building in and are therefore doubly motivated to deliver a high quality product that the home buyer will love."


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    Reporting on December 2017

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