Section: Housing Ombudsman

Housing Ombudsman launches consultation on plans for 2018-19

Posted 15.11.17
Housing Ombudsman Service: Article link

The Housing Ombudsman has published a consultation paper seeking views and insight from landlords and residents to help inform its plans for 2018-19.

The paper provides a review of the year 2017-18 up to the end of September, which shows year on year improvement in casework performance including:

As set out in the 2017-18 Business Plan, the Ombudsman's intention is to keep the subscription fee at the same level of £1.25 per unit in 2018-19.

However, the consultation will help identify further improvements to the service within the resources available.

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Reporting on November 2017

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