First Adapt specialises in Knowledge Management and Knowledge Maps and is ideally placed to provide tailor made solutions responding to a common problem for many organisations, namely - If knowledge is so important, then how come no one can find anything?

To date, our focus has been on Public Sector organisations where the demands of customers, Government, Regulators and continuous improvement continue to drive new ways of improving efficiency and delivery of service. Knowledge Management and Knowledge Maps help embed new ways of working and transform what you do.

The underlying Knowledge Management system is called AdaPT. Policies and procedures are pulled together and integrated into business processes using the Knowledge Maps. The emphasis is on good design with the graphical approach making it easy for users to navigate and find what they are looking for. Maps can be published via an intranet, website, handheld device or simply launched from a desktop icon.

The extensive range of maps includes Customer Service, HR, Health & Safety, Development, Procurement, Finance and Governance. Our 100 Questions Map provides an excellent way of presenting an organisation's FAQs.

Specific benefits include:

• Providing staff or customers with a straightforward mechanism for accessing information, saving both time and effort.
• Assisting in the development of a self serving culture to improve efficiency.
• Enabling staff to answer questions correctly at the first point of contact to improve customer service.
• Ensuring everyone has access to the same information for consistency.
• Providing a means of training new staff and using resources efficiently.
• Easy maintenance combined with ease of use, is an incentive to keep the Maps up to date.

A growing number of organisations across the UK have elected to implement Knowledge Maps™ for just these reasons. Customers include:

• Cestria Community Housing
• Circle Anglia
• Helena Partnership
• Housing Hartlepool
• Midland Heart
• Vicinity Housing Group

And, more recently, Liverpool Mutual Homes, currently in the process of a fast track implementation of the full suite of Maps available.

Please see our website for further details and case studies.

PRESS RELEASE
Posted 05.09.10

First Adapt Further Expands Its Customer Base

First Adapt have welcomed Wrekin Housing Trust, West Mercia Housing Group and Bromford Housing Group to its customer base.

All three organisations, who are members of a Midland's based Value for Money (VfM) Group, have taken the Procurement Maps and are about to start implementation.

Whether you represent an individual organisation or are involved in similar VfM groups and would like to hear more about First Adapt, we would be pleased to hear from you.

www.firstadapt.com

Telephone: 0844 414 2605

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