Posted 09.12.20
Housing Ombudsman Service: Further reading
For the first time, the Housing Ombudsman Service has published performance data on all landlords in its Scheme, with complaints recorded in 2019-20.
This will give residents more data and insight on their landlord and provide learning for landlords to help improve their services.
Each landlord performance report shows:
Some helpful comparisons of the landlord's performance to the average of similar landlords by type and size across membership of the Housing Ombudsman Service are also shown in the reports.
In addition, some geographical analysis of determinations in 2019-20 is provided. The analysis shows that the highest number of complaints brought for formal investigation was in Greater London while the North East had the lowest.
Landlord performance reports link.
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Updated 17.12.20
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