Section: Information Technology
How Covid-19 is changing how housing providers deal with customer relationships
Posted 03.08.20
InFocus: Further reading
This recent edition to our new Spotlight library is an edit of a blog posted in June 2020 by Paul O'Reilly, ERP Solution Manager & Product Marketing at Aareon UK.
It comments on how the Covid-19 situation will change the way that housing providers deals with customer relationships in the future.
The article concludes that:
- Covid-19 and lockdown have already created the 'new normal' that many are talking about.
- This will only accelerate the need for change and built-in resilience for housing providers to build a business model and, as in all sectors of the economy, resisting the potential of technology-enabled change is no longer an acceptable strategy.
- To state that the sector is ripe for embracing the potential of automation is something of an understatement. It has now become almost unacceptable to refuse to consider change.
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