Updated 24.06.20
Various links - see below
IT Eye Update provides an overview of news from IT organisations working with social landlords and others in the housing sector. If we are aware of news of relevance from other sources, we will also include it.
Article dated: 08.06.20
Mobysoft: Further reading
Horsham-Based social landlord Saxon Weald has invested in Mobysoft's RentSense to mitigate welfare reform and deliver efficiencies.
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Article dated: 08.06.20
Castleton: Further reading
Following its acquisition of Orchard Information Systems in March, MRI Software has completed its acquisition of Castleton Technology - extending the services it can offer the UK social housing sector.
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Article dated: 12.06.20
Aareon: Further reading
Paul O'Reilly, ERP Solution Manager & Product Marketing at Aareon UK, comments on how the Covid-19 situation will change the way the Housing Sector deals with their customer relationships in the future.
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Article dated: 18.06.20
Designer Software: Further reading
Clydebank Housing Association is implementing Designer Software's HomeMaster system, which will provide it with an all-encompassing integrated web-based housing and finance management solution.
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Article dated: 22.06.20
Northgate Public Services: Further reading
Slough Borough Council is investing in NPS Housing from Northgate Public Services - the cloud-based housing management solution will replace outdated systems with one system, providing a single view of customers and giving tenants access to do more for themselves online.
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Posted 12.06.20
Aareon: Further reading
Paul O'Reilly, ERP Solution Manager & Product Marketing at Aareon UK, comments on how the Covid-19 situation will change the way the housing sector deals with their customer relationships in the future.
Key Issues Discussed
The speed at which the housing sector is already changing and the need to build on this and adapt quickly.
The recent experience many workers in the sector have had of 'the virtual office' and the advantages this holds for the future.
The possibilities for moving to an 'open doors 24/7' service, with reference to the completely online business model of the Dutch-based housing association - Qlinker.
The spin-off advantages of a customer self-service route but also awareness of the need to also ensure the high quality of the back office ERP system and other IT support.
The Internet of Things - technology that can interact with devices within properties to support maintenance and management needs - as well as integrating Artificial Intelligence technology to 'predict needs'.
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